Family Support


Covid-19 – Student & Family Support

The Academy is here to support students and their families during this challenging time. With children spending the majority of their time at home now, we understand that this can put extra pressure on families that they have not had to contend with before.

There are multiple ways in which the Academy is supporting families during the school closure and lockdown period and these range from academic and pastoral support, through to providing essential provision.


Academic Support

Students and parents can contact teachers for support in the different subjects that students study. During timetabled lessons, their subject teacher is available to be contacted ‘live’ by email and they can support students and parents in real-time. Teachers can also be contacted outside of the timetabled period for additional advice or guidance.

Subject resources are available on Firefly and students and parents can access these by logging on here.


Pastoral Support

Student Achievement Managers and the Key Stage Teams monitor student engagement daily. Students are required to login and access work in order to gain a registration mark. Students who do not do this will be contacted by their teacher in the first instance and if their is no communication, it will be escalated to the Student Achievement Manager.

If families are experiencing challenges during the school closure period, they should contact a member their Student Achievement Manager who will be able to provide guidance and help access any additional support that might be available.

Essential Support

During this period of isolation, families may find it difficult to find food in the supermarkets or are unable to rely on others to do so. The Academy has partnered with The Felix Project, a charity that collects fresh, nutritious food that cannot be sold and passes it on to families who can make use of it and saving it from going to waste.

We will contact parents by text when donations arrive, which tend to be on Mondays, Wednesdays and Fridays (although days may vary dependent on the charity).

Over the Easter break, the Academy delivered over 60 Essentials Boxes to our families who may have struggled to obtain essential food items and resources to keep children occupied and engaged. We were able to do so thanks to the generosity of our sponsors and governors, as well as our volunteers who helped make up the boxes and delivered them to the families.

If you feel you need additional support during this challenging time, please contact your child’s Student Achievement Manager who will be able to connect you with the relevant services. 



At Hammersmith Academy we regard ourselves as one big family. We are a diverse community with differing means and resources available to us, but one shared ambition; for all of the children of our Academy to be happy, safe and successful.

We would like to continue providing support throughout this crisis, but we can only do so through the generosity of our community. If you are in a position to contribute towards the welfare of our families, please login to ParentPay and make a donation ( There is no minimum, so it is whatever you feel you can pledge.

The Academy has received many messages of thanks from those who have already benefited and the support we can provide really does make all the difference.

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